Which countries are covered?
35 countries: the EU, Switzerland, the UK, Norway, Iceland, Liechtenstein, Andorra, Gibraltar and Réunion. Coverage outside Europe, including the US and Asia, is available on request.
Does my team keep their phone number?
Yes. Crew Connect is a data eSIM. It sits next to the normal SIM, which keeps the number for calls and SMS. Teams, WhatsApp and Wi-Fi calling all run over Crew Connect data.
Which devices work?
iPhone XS and newer, recent iPads, Android phones with eSIM, and Windows laptops with a mobile modem. Routers, firewalls and IoT devices use a physical SIM, which we ship.
Which device management tools do you support?
Microsoft Intune and Jamf Pro are fully automated: approve our app once, and every eSIM you order in the portal arrives on the right phone with no QR code. Kandji, Workspace ONE, Hexnode, SimpleMDM, Addigy and FileWave work with a short guided step from your admin. Without device management, each user gets an activation code to scan once.
What happens when the pool runs out?
You choose. Either extra data is billed at €3.90 per GB, or data stops until the 1st. Admins get an alert at 80% either way, and you can move to a bigger plan from the next month.
What if a phone is lost or stolen?
Suspend the SIM in the portal or call our desk. No usage is billed after the suspension.
Is there a minimum term?
Plans run month to month, and you can move up or down a plan from the next month. To stop the service entirely, give us 60 days' notice.
Who do we call when something doesn't work?
Your usual System Crew desk. We solve most issues directly, and anything on the network side goes to a 24/7 operations center that monitors every carrier.